Privacy declaration

Graja Tours La Palma, located at Camino Cruz Chica 125, 38760 Los Llanos de Aridane, La Palma España, is responsible for the processing of personal data as shown in this privacy statement.

Contact details

Lotte von Lignau
Y4585347N
Camino Cruz Chica 125
38760 Santa Cruz de Tenerife 

mobil: 0034-681 637 522

Mail: moc.sruot-ajargobfsctd@ofni

Personal data we process

Graja Tours La Palma processes your personal data by using our services and / or by providing this information to us.

Below is an overview of the personal data we process:

• First and last name
• E-mail address
• Other personal data that you actively provide, for example in correspondence and by telephone

Special and / or sensitive personal data that we process

Our website and / or service does not intend to collect data about website visitors who are younger than 16 years. Unless they have permission from parents or guardians. However, we can not check if a visitor is older than 16. We encourage parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without this consent, please contact us via moc.sruot-ajargobfsctd@ofni and we will delete this information.

For what purpose and on what basis we process personal data

Graja Tours La Palma processes your personal data for the following purposes:

– We can e-mail you if necessary to carry out our services

Automated decision-making
Graja Tours La Palma does not take decisions based on automated processing on matters that can have (significant) consequences for people. These are decisions taken by computer programs or systems, without involving a person (for example an employee of Graja Tours La Palma).

How long we store personal data

Graja Tours La Palma does not store your personal data longer than is strictly necessary to realize the purposes for which your data is collected. We keep your email address in our Google Mail account until we have completed your request or until you are no longer a customer.

Sharing personal data with third parties

Graja Tours La Palma does not provide your personal data to third parties except when this is necessary for the execution of our agreement with you or to comply with a legal obligation.

Cookies, or similar techniques, we use

Graja Tours La Palma uses only technical and functional cookies. And analytical cookies that do not infringe your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone during the first visit to this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and remember, for example, your preferences. We can also optimize our website with this. You can opt out of cookies by setting your internet browser so that it does not store cookies anymore. In addition, you can also delete all information previously saved via the settings of your browser.

View, modify or delete data

You have the right to view, correct or delete your personal data. You also have the right to withdraw your consent to data processing or to object to the processing of your personal data by Graja Tours La Palma and you have the right to data portability. This means that you can submit a request to us to send the personal information we hold to you or another organization mentioned by you in a computer file.

You can send a request for access, correction, deletion, data transfer of your personal data or request for cancellation of your consent or objection to the processing of your personal data to moc.sruot-ajargobfsctd@ofni.

To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number black in this copy. This is to protect your privacy. We respond as quickly as possible, but within four weeks, at your request.

Right to file complaints with regulatory authorities

If there has been a breach of data protection legislation, the person affected may file a complaint with the competent regulatory authorities. The competent supervisory authority on data protection issues is the “Agencia Española de Protección de Datos”. Their contact details can be taken from the following link: https://www.aepd.es/agencia/contacto.html

How we protect personal data

Graja Tours La Palma takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is not properly secured or there are indications of abuse, please contact us at moc.sruot-ajargobfsctd@ofni

Newsletter data

If you would like to receive the newsletter offered on the website, we need an e-mail address from you as well as information that allows us to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter . Further data is not collected or only collected on a voluntary basis. We use this data exclusively for sending the requested information and do not pass it on to third parties.

The processing of the data entered in the newsletter registration form takes place exclusively on the basis of your consent (Art. 6 Para. 1 lit. a DSGVO). You can revoke your consent to the storage of the data, the e-mail address and their use for sending the newsletter at any time, for example via the “unsubscribe” link in the newsletter. The legality of the data processing operations that have already taken place remains unaffected by the revocation.

The data you have stored with us for the purpose of subscribing to the newsletter will be stored by us or the newsletter service provider until you unsubscribe from the newsletter and deleted from the newsletter distribution list after you have canceled the newsletter. Data stored by us for other purposes remain unaffected.

After you have been removed from the newsletter distribution list, your e-mail address may be stored in a blacklist by us or the newsletter service provider in order to prevent future mailings. The data from the blacklist is only used for this purpose and is not merged with other data. This serves both your interest and our interest in complying with the legal requirements when sending newsletters (legitimate interest within the meaning of Art. 6 Para. 1 lit. f GDPR). Storage in the blacklist is not limited in time. You can object to the storage if your interests outweigh our legitimate interests.

Brevo

This website uses Brevo to send newsletters. The provider is Brevo GmbH, Köpenicker Straße 126, 10179 Berlin, Germany.
Brevo is a service that can be used, among other things, to organize and analyze the sending of newsletters. The data you enter for the purpose of subscribing to the newsletter will be stored on the Brevo servers in Germany.
If you do not wish to be analyzed by Brevo, you must unsubscribe from the newsletter. For this purpose, we provide a corresponding link in every newsletter message. You can also unsubscribe from the newsletter directly on the website.

Data analysis by Brevo

With the help of Brevo it is possible for us to analyze our newsletter campaigns. So we can e.g. For example, see whether a newsletter message has been opened and which links, if any, have been clicked. In this way, we can determine, among other things, which links were clicked particularly often.
We can also see whether certain previously defined actions were carried out after opening/clicking (conversion rate). We can e.g. B. recognize whether you have made a purchase after clicking on the newsletter.
Brevo also allows us to subdivide (“cluster”) newsletter recipients into different categories. The newsletter recipients can e.g. B. by age, gender or place of residence. In this way, the newsletters can be better adapted to the respective target groups.
For detailed information on Brevo’s features, please visit the following link: https://de.Brevo.com/newsletter-software/.

Legal basis

The data processing takes place on the basis of your consent (Art. 6 Para. 1 lit. a DSGVO). You can revoke this consent at any time. The legality of the data processing operations that have already taken place remains unaffected by the revocation.

Storage duration

The data you have stored with us for the purpose of subscribing to the newsletter will be stored by us or the newsletter service provider until you unsubscribe from the newsletter and deleted from the newsletter distribution list after you have canceled the newsletter. Data stored by us for other purposes remain unaffected.
After you have been removed from the newsletter distribution list, your e-mail address may be stored in a blacklist by us or the newsletter service provider in order to prevent future mailings. The data from the blacklist is only used for this purpose and is not merged with other data. This serves both your interest and our interest in complying with the legal requirements when sending newsletters (legitimate interest within the meaning of Art. 6 Para. 1 lit. f GDPR).

Storage in the blacklist is not limited in time. You can object to the storage if your interests outweigh our legitimate interests.

For more information, see Brevo’s privacy policy at: https://de.Brevo.com/datenschutz-uebersicht/.
Conclusion of a contract for order processing
We have entered into a contract with Brevo in which we oblige Brevo to protect our customers’ data and not to pass it on to third parties.